Community Health Workers

The bridge to better health for everyone


Who are the Community Health Workers?

Inequities in the access to health care were further underscored during the recent COVID-19 crisis. To narrow this gap,  Community Health Workers are deployed. Their goal is to improve access to primary healthcare for individuals living in socially vulnerable conditions. They identify barriers in the access to healthcare and provide tailored support to individuals. Community Health Workers guide those living in socially vulnerable situations to healthcare and assist them in navigating the healthcare system. In doing so, they reduce inequities in the access to care.

Community Health Workers are indispensable, as they bridge the gap between individuals in socially vulnerable conditions and (primary) healthcare. They operate beyond the confines of healthcare institutions and reach out to people in their own living environments. Community Health Workers work on the streets, in squares, at people’s homes, and in local organizations. They establish connections with individuals who may not have necessarily expressed a healthcare need themselves, and build trust. This working approach aims to uncover barriers to healthcare access so that they can be addressed, thus helping individuals access services such as a general practitioner, psychologist, dentist, or health insurance provider.

 The services of a CHW are free of charge

Overview of the eight roles of a Community Health Worker in the Belgian context:

  1. Building bridges between individuals, communities, and healthcare and welfare professionals.
  2. Providing culturally tailored health information.
  3. Navigating the healthcare system.
  4. Offering coaching and social support.
  5. Advocating for individuals and communities.
  6. Enhancing health literacy at individual and group levels.
  7. Engaging in outreach activities.
  8. Participating in evaluation and research.
Would you like to learn more about these eight roles? Click here: 


Where can you find us?

Our Community Health Workers are active in Flanders, Wallonia, Brussels, and the German-speaking Community. Currently, you can call on us in the following cities (click on the city for more information):

Antwerp  –  Genk  –  Ghent  –  Ostend  –  Tienen

Charleroi  –  Liège  –  Verviers-Dison

German-speaking community:
Eupen und Kelmis

Brussels-Capital Region: 


Mission and vision

As an organization in a complex society, we want to clarify what we stand for and the importance of community health workers in our country.

Our mission

Anchored in local neighborhoods, Community Health Workers help bridge the gap between individuals living in socially vulnerable situations and the healthcare system, which is difficult for them to access. They do this by actively reaching out to people in their own living environments and supporting them to take more control over their health.

Our vision

We believe that community health workers should be recognized professionals within the Belgian healthcare system. This enables them to assist everyone throughout all steps of accessing care (the ‘continuum’ in the access to care), thus contributing to reducing social inequalities in health.


Contact and additional information

Do you want to reach out to a Community Health Worker yourself?

Are you an organization or healthcare provider looking to collaborate?

Do you have any questions/comments about the operation of a Community Health Worker?

Contact us via the form below. We will get back to you shortly.



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This intermutual project is an initiative of the Federal Minister of Public Health, Frank Vandenbroucke. The funding for the project was secured through an agreement with the NIHDI. The University of Antwerp is responsible for the scientific research associated with the project, which is currently scheduled to run until the end of 2025.